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.3s;display:none;position:relative;overflow:hidden}.terms-contents.active{opacity:1;display:flex}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions{text-align:left;align-self:stretch;position:relative}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span,.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span2{color:var(--foundation-black-black-400,#606060);font-family:var(--font-primary);letter-spacing:-.04px;font-size:16px;font-weight:400;line-height:26px}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span8,.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span9{color:var(--foundation-black-black-400,#606060);font-family:var(--font-primary);letter-spacing:-.04px;padding-left:1em;font-size:16px;font-weight:400;line-height:26px;list-style-type:decimal}.policy-policy-contents{opacity:0;flex-direction:column;flex-shrink:0;justify-content:flex-start;align-self:stretch;align-items:center;gap:10px;transition:opacity .3s;display:none;position:relative;overflow:hidden}.policy-policy-contents.active{opacity:1;display:flex}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span,.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span2{color:var(--foundation-black-black-400,#606060);font-family:var(--font-primary);letter-spacing:-.04px;font-size:16px;font-weight:400;line-height:26px}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span3{color:var(--foundation-black-black-400,#606060);font-family:var(--font-primary);font-size:16px;font-weight:400}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span4{color:var(--foundation-black-black-400,#606060);font-family:var(--font-primary);font-size:20px;font-weight:400}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span5{color:var(--foundation-black-base,#383838);font-family:var(--font-primary);letter-spacing:-.1px;padding-left:1em;font-size:20px;font-weight:500;line-height:30px;list-style-type:decimal}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span6{color:var(--foundation-black-base,#383838);font-family:var(--typography-6-medium-font-family,"DmSans-Medium", 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nly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span8,.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span9{color:var(--foundation-black-black-400,#606060);font-family:var(--font-primary);letter-spacing:-.04px;padding-left:1em;font-size:16px;font-weight:400;line-height:26px;list-style-type:decimal}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span10{color:var(--foundation-black-black-400,#606060);font-family:var(--font-primary);padding-left:1em;font-size:16px;font-weight:400;list-style-type:decimal}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span11{color:var(--foundation-black-black-400,#606060);font-family:var(--font-primary);letter-spacing:-.04px;padding-left:1em;font-size:18px;font-weight:400;line-height:26px;list-style-type:decimal}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span12{color:var(--foundation-black-black-400,#606060);font-family:var(--font-primary);padding-left:1em;font-size:20px;font-weight:400;list-style-type:decimal}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-questions-or-concerns-about-these-terms-please-contact-us-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span13{color:var(--foundation-black-black-400,#606060);font-family:var(--typography-4-regular-font-family,"DmSans-Regular", 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-at-vanly-email-address-phone-number-business-address-by-using-our-app-you-acknowledge-that-you-have-read-understood-and-agree-to-be-bound-by-these-terms-and-conditions-span15{color:var(--foundation-black-base,#383838);font-family:var(--font-primary);letter-spacing:-.1px;padding-left:1em;font-size:20px;font-weight:500;line-height:30px;list-style-type:decimal}.welcome-to-vanly-a-technology-platform-that-connects-users-with-van-transportation-services-through-our-mobile-application-app-these-terms-and-conditions-terms-govern-your-use-of-the-vanly-mobile-app-website-and-related-services-the-service-by-using-our-platform-you-agree-to-comply-with-and-be-legally-bound-by-these-terms-by-downloading-accessing-or-using-our-app-you-agree-to-be-bound-by-these-terms-if-you-do-not-agree-to-these-terms-do-not-use-our-service-eligibility-1-1-to-use-the-service-you-must-be-at-least-18-years-old-and-capable-of-entering-into-a-legally-binding-agreement-under-uk-law-1-2-drivers-must-possess-a-valid-uk-driver-s-license-and-necessary-permits-or-approvals-from-relevant-transport-authorities-user-registration-2-1-users-both-riders-and-drivers-must-register-an-account-with-accurate-and-up-to-date-information-2-2-you-are-solely-responsible-for-maintaining-the-confidentiality-of-your-login-credentials-and-for-all-activities-under-your-account-2-3-the-company-reserves-the-right-to-suspend-or-terminate-accounts-that-provide-false-information-or-breach-these-terms-services-provided-3-1-our-app-acts-as-an-intermediary-to-connect-passengers-with-van-drivers-the-company-does-not-own-or-operate-vehicles-3-2-services-are-available-in-designated-service-areas-and-availability-may-vary-use-of-the-service-4-1-users-agree-to-use-the-service-only-for-lawful-purposes-and-in-accordance-with-these-terms-4-2-you-may-not-use-the-app-to-a-engage-in-fraudulent-illegal-or-abusive-conduct-b-harass-threaten-or-harm-other-users-or-drivers-c-disrupt-the-operation-of-the-app-or-attempt-unauthorized-access-to-our-systems-payment-and-charges-5-1-the-fare-for-each-trip-is-calculated-based-on-a-combination-of-factors-including-distance-time-base-fare-and-demand-5-2-users-agree-to-pay-all-applicable-charges-using-the-in-app-payment-system-cash-payments-may-be-allowed-where-applicable-5-3-the-company-may-modify-pricing-at-any-time-with-notice-through-the-app-5-4-any-promotional-codes-or-discounts-are-subject-to-terms-and-may-be-revoked-at-our-discretion-cancellation-and-refund-policy-6-1-customers-may-cancel-a-booking-within-a-specified-period-to-avoid-cancellation-charges-6-2-drivers-may-cancel-only-in-cases-of-emergency-or-technical-failure-and-must-notify-the-customer-promptly-6-3-refunds-are-processed-on-a-case-by-case-basis-to-request-a-refund-contact-support-at-insert-contact-info-driver-obligations-7-1-drivers-must-a-comply-with-all-traffic-safety-and-transport-laws-in-the-uk-b-maintain-a-clean-and-roadworthy-vans-c-treat-passengers-with-respect-and-professionalism-d-not-discriminate-based-on-gender-race-religion-or-any-protected-status-7-2-the-company-may-conduct-background-checks-and-vehicle-inspections-as-needed-user-conduct-and-safety-8-1-customers-must-a-provide-accurate-pickup-and-drop-off-details-b-treat-drivers-and-vehicles-with-respect-c-avoid-any-form-of-violence-theft-or-misconduct-8-2-safety-features-including-gps-tracking-and-emergency-contacts-may-be-provided-in-the-app-limitation-of-liability-9-1-the-company-is-not-responsible-for-a-actions-or-omissions-of-drivers-or-customers-b-delays-accidents-or-damages-arising-from-ride-services-c-unauthorized-access-or-use-of-your-account-9-2-the-service-is-provided-as-is-and-as-available-without-warranties-of-any-kind-data-privacy-and-protection-10-1-we-collect-and-use-your-personal-information-in-accordance-with-the-uk-data-protection-regulation-10-2-information-may-include-your-name-contact-details-location-data-payment-information-and-ride-history-10-3-by-using-the-service-you-consent-to-such-data-collection-and-processing-intellectual-property-11-1-all-content-in-the-app-including-text-graphics-logos-and-software-is-the-property-of-the-company-and-protected-by-intellectual-property-laws-11-2-users-may-not-reproduce-distribute-or-create-derivative-works-without-our-written-consent-modifications-to-terms-and-services-12-1-we-may-update-these-terms-at-any-time-you-will-be-notified-via-the-app-or-email-12-2-continued-use-of-the-service-after-changes-means-you-accept-the-new-terms-suspension-and-termination-13-1-we-reserve-the-right-to-suspend-or-terminate-your-account-if-you-violate-these-terms-or-misuse-the-service-13-2-in-cases-of-serious-violations-legal-action-may-be-taken-dispute-resolution-14-1-any-disputes-arising-from-these-terms-shall-first-be-resolved-amicably-through-mediation-14-2-if-unresolved-disputes-shall-be-referred-to-a-competent-court-in-the-uk-in-accordance-with-the-uk-law-governing-law-15-1-these-terms-are-governed-by-the-laws-of-the-united-kingdom-contact-information-if-you-have-qu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